FAQ's

1. What is ZyvoNova?

ZyvoNova is an online shopping platform offering gadgets, home essentials, fitness products, and trending items at affordable prices, with a focus on quality and customer satisfaction across India.

2. How do I place an order?

Browse the store, select your product, add it to the cart, and proceed to checkout. Enter your delivery details, choose a payment method, and confirm your order.

3. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected products and serviceable locations, subject to limits set by our logistics partner. ZyvoNova may disable COD for certain orders to prevent misuse.

4. How long does delivery take?

Orders are typically delivered within 4–10 business days after dispatch. Delivery time may vary based on location, courier partner, or unforeseen delays.

5. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can use it to monitor the real-time status of your delivery.

6. What is your return policy?

We accept returns only for defective, damaged, or incorrect products. A clear unboxing video is required, and the request must be raised within 48 hours of delivery.

7. What if my product is damaged or defective?

Contact our support team within 48 hours with your order ID and unboxing video. After verification, we will guide you through the return and refund process.

8. Do you offer refunds?

Yes. Approved refunds are processed within 5–7 business days after the returned item is inspected.

Prepaid orders: refunded to the original payment method

COD orders: refunded via UPI or bank transfer

9. Can I cancel my order?

Cancellations are possible before the order is shipped. Once dispatched, cancellation may not be available. Please contact support as soon as possible.

10. Do you ship internationally?

Currently, ZyvoNova ships only within India.

11. Are my payments secure?

Yes. All payments are processed through secure and trusted payment gateways. ZyvoNova does not store your card, UPI, or banking details.

12. What if my delivery is delayed?

If your order is delayed beyond the estimated delivery timeline, contact our support team. We will coordinate with our logistics partner to resolve the issue.

13. What products do you sell?

We offer a curated selection of gadgets, home products, fitness items, and trending products designed for everyday use and modern lifestyles.

14. Do you offer bulk or wholesale orders?

At this time, we do not offer bulk or wholesale pricing. For special requests, please contact our support team.

15. How can I contact ZyvoNova?

📧 Email: novastoreofficial0@gmail.com

📱 Mobile: +91 9304278951

🕘 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

16. Why is an unboxing video required for returns?

The unboxing video helps us verify that the product was damaged or defective at the time of delivery. This ensures a fair and transparent return process for both customers and our logistics partners.

17. What happens if I refuse a COD order?

Repeated refusal of COD orders may result in account restrictions or COD being disabled for future purchases.

18. Will I receive order confirmation?

Yes. After placing an order, you’ll receive an order confirmation via SMS or email with your order details.

19. Do you collect personal information?

Yes, only the information necessary to process orders, provide support, and improve our services. For more details, please refer to our Privacy Policy.

20. Can I change my delivery address after placing an order?

Address changes are possible before the order is shipped. Once dispatched, we may not be able to modify the delivery details.